ONLINE DIARIES

Meet people where they are and capture real life as it unfolds.

Diary studies are at their best when they meet people where they are. Bilendi Discuss turns traditional diary research into a fluid, low-friction experience — participants share observations, reactions, and routines through the messaging apps they already use every day, while you get structured, analysable data from the moment fieldwork begins.

Next-level diary studies

The participant experience matters

Tasks are pushed straight to the apps participants already live in, including WhatsApp and Messenger. A diary prompt lands as a real push notification on their phone — the same alert they get from family and friends in those apps — so it's seen, opened, and answered in the moment, not saved for later and forgotten. They reply in the moment, on the go, in an chat-style environment, not a fill-in-the-blank mindset.

Perfectly suited to diary studies

Logging takes seconds and goes wherever the phone goes, which makes messaging ideal for in-the-moment diaries — a commute, a grocery run, at the breakfast table while preparing their day. And because diary-keeping is a naturally personal, one-to-one activity, the private feel of a messaging thread fits it perfectly.

Scale, segmentation and duration, sorted.

Your diary study on Bilendi Discuss runs just as quickly and easily at scale, letting you explore and confirm in a single step. Your recruitment screener can capture demographics, usage, and attitudinal data (even including your own segmentation models) so every entry links back to a participant profile from day one, and you can see how a behaviour or frustration plays out across your sample. Agile for studies from days months, up to 1,000+ participants, with BARI moderating and drafting analyses, so your team spends its time on deep analysis.

Two options to fit your needs

Collaborative

Web Portal

The Web Portal comes into its own for particular diary types — long-form or reflective diaries, where participants may rather sit at a desktop and type at length than tap on a phone, or special types of diaries that may value collaborative reflection. It gives entries more room to breathe and suits longer, more considered contributions and collaborative interactions.

Find out more

Individual

Messaging

Messaging is the natural home for diary research. Tasks are pushed to participants on WhatsApp or Messenger, and they reply with photos, voice notes, video, or text without ever having to leave the chat. Nothing to download, no portal to remember. Its individual, one-to-one feel mirrors the personal nature of diary-keeping itself.